Program Terms
Enrollment and eligibility
MTG Partner Points is a rewards program for eligible customers at participating MTG shops, truck stops, and partner businesses. Adding a valid phone number to your app profile and accepting these terms enrolls you automatically. No manager review is required. Account and TC customers are excluded from earning and redeeming points.
Earning points
Eligible paid purchases earn one point for each whole dollar, with each point providing $0.01 toward an eligible redemption. For example, an eligible $100.00 paid purchase earns 100 points, worth $1.00 toward redemption. Fractional dollars do not earn fractional points. FleetFlow points are issued after an eligible invoice is fully paid and successfully synchronized. Participating location staff can also issue points for verified paid purchases.
Your rewards phone number
Points are assigned to the phone number associated with your app profile. Tell the service writer or cashier which registered phone number to use. The FleetFlow work-order customer name does not have to match the rewards profile name. Keep your phone number and login details current. A phone number identifies your rewards account; it does not replace secure sign-in.
Redeeming points
Redeem available points at participating locations or through supported app and FleetFlow portal redemption flows. Tell the cashier your profile phone number and confirm the redemption. No manager approval is required. An app redemption code authorizes a redemption; points are deducted when the location accepts it. Special offers apply only at the locations and on the conditions shown. Points are rewards credit, not cash, and cannot be withdrawn as money.
Errors and account access
Contact MTG if points are missing, a transaction is duplicated, or the wrong phone number was selected. Keep your invoice or receipt reference. MTG may restrict access for misuse and review incorrect transactions. Do not share your password or sign-in verification codes with location staff.
Service requests and work orders
Submitting a service request records your request. It does not confirm a booking, dispatch, or response time. Call the location to confirm assistance. For life-threatening emergencies, call 911. Work orders shown in the app depend on the records available to your signed-in account; use the full FleetFlow portal for additional details.
Privacy and support
The Privacy Policy describes how information is used for accounts, points, service requests, and program administration. Call MTG at 303-476-3622 for help with the program, account access, or privacy questions.
Program changes
MTG may update program terms and participating locations. Changes will be described in the posted terms. Contact MTG if you have questions about how a change applies to your rewards.